Financial Info & Insurance

*PLEASE NOTE: If you visit one of our clinics to seek medical attention and you are referred out to the EMERGENCY ROOM, you may still be responsible for the cost of your visit as medical advice is not free. If you are experiencing a life-threatening emergency, please call 911 or go to your nearest emergency room.*

Cash, Checks, Credit/Debit

Our office accepts payments by cash, checks, and Visa, MasterCard, American Express and Discover credit cards.

Insurance Policy

For your protection, you must present a VALID ID every visit. Co-payments and/or deductibles must be paid at the time of service. Below is a list of the main insurance carriers we are currently contracted with:

  • AARP
  • Aetna
  • Assurant Health
  • Beech Street
  • Benefit Administrators
  • Blue Cross Blue Shield
    • Magnolia Local Plus
    • DO NOT ACCEPT: Magnolia Local
  • Coventry
  • First Health
  • GEHA
  • Gilsbar
  • Great West
  • Humana
  • Kaiser Permanente
  • Mail Handlers
  • Medicare (Part B)
  • Medicaid
    • United Health Care Community Plan
    • Healthy Blue
    • AmeriHealth Caritas of Louisiana
    • Aetna Better Health
    • Humana Health Benefit Plan of Louisiana
  • NALC
  • Office of Group Benefits
  • Peoples Health
  • PHCS
  • Pinnacle
  • PPO
  • Seafarers
  • Tricare
  • Total Broker Benefits
  • UMR
  • United Healthcare
  • Vantage
  • Workers Compensation
    *If your insurance is not listed: You may always be seen at our clinic- insurance or no insurance. Sometimes, your insurance will reimburse you for services rendered even if we are “out of network.” In addition, we are always happy to research and potentially add plans we do not currently list above (if we are able to as some restrictions apply).  Please call our clinic and see if and how we can work with your insurance today!
    *If we cannot verify your insurance or we do not accept it: we can still see you as a private pay patient and we will give you all records of your visit for you to submit to your insurance for reimbursement. If your insurance is not listed above, you would be considered “out of network” by your insurance. You may incur a higher copay or coverage amount. We recommend you provide your insurance company with a copy of all paperwork from your visit.

How can I be prepared for the cost of my visit?

We recommend that you contact your insurance company prior to visiting any of our clinics to verify coverage of the specific service you are seeking, as well as any co-pays, co-insurance or deductibles. Confirming this information in advance will help you avoid unforeseen charges.

How do I verify my insurance plan?

If you do not know how to verify your insurance, we recommend you call the number listed on the back of your card. If you are having trouble or you are trying to verify and your insurance office is closed, please call our clinic at either 504-393-2273 (Gretna), 985-359-2273 (LaPlace), or 504-370-2273 (Mid-City) and we can further assist you. If for some reason, we cannot verify, you can still be seen at our clinic. You will be required to pay either an office visit or 70% of your visit. Once we can verify your insurance (usually during normal business hours), you will either get a refund from us (if applicable) or we will give you all the necessary paperwork for you to file with your insurance company for reimbursement based on your insurance plan. We always recommend seeking medical attention when needed, especially after-hours or weekends when your insurance company may be closed.

My insurance will not cover me at The Urgent Care clinics. What can I do?

If The Urgent Care is not in-network with your insurance company, please ask your insurance company to add The Urgent Care as a participating healthcare provider.

  • We cannot waive co-pays, deductibles, or set up payment plans.
  • Call the member service information phone number on the back of your insurance card so you understand your coverage and benefits.
    • Inform your insurance company that you’re planning to visit one of The Urgent Care clinics. Again, confirm your benefits & coverage for the specific service you are seeking.
  • HMO members, please confirm your plan’s rules to access The Urgent Care. Your out-of-pocket payment will be higher if you do not adhere to your plan’s rules.

What information do I need to bring with me to The Urgent Care?

Please bring a photo ID and ALL of your insurance cards. If you have any prior X-rays or lab work that will assist us in your treatment, please bring those as well. In addition, provide us with a list of medications and nutrition supplements you are currently taking and the dosages of each.

If you need help verifying insurance or would like to see if we accept your insurance plan,
please call our billing department (504) 393-2775.



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